November 2018
Tough conversations breed better advisers
Overview
Although technical skills are a crucial part of financial advice, they are not the only requirement.
Financial advisers also need well-honed soft skills to be able to effectively communicate with their clients.
In this article, industry professionals provide their recommendations on how to best manage difficult client conversations. They address topics such as redundancies, loss of family members, transitioning into aged care and coping with falling markets.
Featured interviewees
Learning objectives
After reading this article, you should be able to:
- discuss various sensitive issues advisers may need to talk about with clients
- explain how difficult conversations can be managed
- describe methods for improving communication with clients.
Knowledge areas and accreditation
Knowledge area: Skills (60 minutes/1.0 point).
FPA CPD points: 1.0 Dimension, Capability (FPA 010485).
AFA CPD points 1.0 (AFA 01022009).
CPA Australia CPD points 1.0 (CPA 000669).
TPB CPE (60 minutes/1.0 point).